Can I create my own employees and routines?
Yes, with the relevant AI Employee plan access. Define responsibilities, source context, workflow instructions and success criteria over a built-in capability foundation. Hourly, daily, weekly and supported workspace-event routines share your organization’s usage allowances. Additional employees do not create additional capacity; consequential actions retain their review requirements.
How does included research work?
Research and creative usage is separately metered: $1/month on Starter, $2 on Growth Solo, $4 on Growth and $10 on Scale; eligible trials have $1 total. Shared service availability controls also apply. Exact fresh evidence may be reused with an explicit refresh option. There are no automatic research overage charges. Customer-funded accounts and apps built in Studio have separate provider billing.
What do I get on the Free plan, and what is the trial?
They are two different things. Free is permanent: one workspace, 300 AI actions a month capped at 30 a day, on zero-cost models, with no sandbox execution. Eligible new organizations also get a 14-day Delivery, Studio and Growth trial: 300 total AI actions, $5 total premium AI budget, and 15 total sandbox minutes / 25 runs. Trial access ends after 14 days or when its action or premium AI budget is exhausted; sandbox execution also stops at its own limit. Trial allowances do not refill at a monthly boundary. Expired or converted trials cannot restart. There is no automatic charge, and your saved work remains accessible on Free. CEO coordination and customer-selectable Studio models are paid-plan benefits.
What counts as an "AI action"?
An action is one logical model step, not a completed project. An employee task or Studio build can use several steps. Retries and fallbacks of the same step share its action identity, but may consume premium AI budget. Paid plans include a separate monthly premium AI allowance: $10 on Starter, $20 on Growth Solo, $40 on Growth and $125 on Scale. This measures modeled inference cost, not cash or a transferable balance. Zero-cost calls do not consume premium allowance.
What happens if I hit my limit or my subscription lapses?
Actions, premium AI and sandbox execution have separate limits. Work requiring exhausted capacity may stop until the allowance resets or you purchase additional eligible capacity. Studio does not automatically switch to cheaper models when its budget runs out. Saved files and progress remain accessible; after payment is confirmed, retry an exhausted task to continue from those files. When your paid subscription ends, your organization returns to Free-plan entitlements. Unused purchased capacity remains recorded until its original expiry, and becomes usable if you reactivate a paid plan before then. Reactivation does not extend expiry.
When do allowances reset, and do they roll over?
Included monthly actions, premium AI and sandbox allowances reset on the first of each calendar month, UTC, including annual subscriptions. Free also has a daily action limit. Unused included allowances do not roll over.Purchased capacity carries over for 12 months after confirmed payment. Included allowances are used first, followed by the oldest purchased units. Trial limits apply across the whole trial, rather than refilling monthly.
Can I choose the AI models, and is hosting included?
Paid subscriptions include Studio model selection. Normal Writing and Operations use the fixed service models. Sandbox minutes measure execution time and each process also uses a run. Hosting and other external service charges on your own connected accounts are separate from your Seerist subscription.
Can I buy extra capacity without changing my subscription?
Yes. Owners and admins of active paid subscriptions can buy a $25 one-time Studio capacity packfrom Studio or Organization & billing: 1,000 extra actions, $10 premium AI allowance, and 60 sandbox minutes / 100 runs. Purchased units are valid for 12 months after confirmed payment. A paid plan is required to use them. The pack does not change workspace limits or unlock higher-tier features. Manual packs do not renew; automatic top-ups require separate authorization. You review payment and applicable taxes through Paddle. An approved refund or chargeback revokes the pack; a partial refund also revokes the whole pack. The first-subscription guarantee is not a fresh guarantee for each pack.
Can Studio top up my capacity automatically?
Yes, with optional auto-top-up, off by default. An organization owner or admin who owns the billing email can authorize it for an active, automatically collected USD subscription with no scheduled plan change. Choose a $0–$5 premium-AI threshold and a $25–$1,000 monthly automatic-spending cap. During active Studio work, one $25 pack plus applicable tax can be purchased when the threshold is reached or actions, execution minutes or runs are exhausted. There is no idle-balance replenishment and at most one automatic pack per hour. The cap includes taxes and pending charges and resets each calendar month, UTC. Failed, uncertain or authentication-required payments pause further automatic purchasing. Disable future top-ups in Billing at any time, even while a payment is pending; already-dispatched charges may still complete. Paddle issues receipts, and the app shows your purchase history.
Who actually charges my card?
Paddle (
paddle.com) charges you as our Merchant of Record — so "PADDLE.NET" is what appears on your statement, not Seerist or Lyvena. Paddle handles the payment, the invoice, the tax, refunds and disputes; Lyvena delivers the product and supports you. Your purchase is covered by
Paddle's Terms.
Do I pay VAT or sales tax on top?
Paddle calculates, collects and remits VAT and sales tax worldwide automatically. The exact amount for your country is shown at checkout before you confirm. If you have a valid EU VAT number, enter it at checkout and Paddle applies the reverse charge.
Where do I find my invoices and receipts?
Paddle emails a tax-compliant invoice for every charge to the address you used at checkout, and you can look up any charge on Paddle's buyer support site at
paddle.net. Need one re-sent? Email
info@seerist.xyz.
Can I cancel anytime?
Yes. Cancel from your account settings whenever you like — no lock-in, no cancellation fee. Billing stops at the end of the current period and you keep full access until that period ends.
Do you offer refunds?
New customers get a 14-day money-back guarantee on their first paid subscription, subject to the Refund Policy. It does not extend to renewals, later plan changes or each capacity-pack purchase. Email
info@seerist.xyz with the subject "Refund Request — [your account email]", or contact Paddle directly at
paddle.net, and Paddle — our Merchant of Record — returns the money to your original payment method within 5–10 business days. Full details are in the
Refund Policy.
Can I switch plans or billing period later?
Yes — review a plan or billing-period change in Organization & billing. Upgrades and interval changes use a fresh Paddle quote showing the charge or credit before you confirm. Downgrades take effect at renewal without a prorated refund. A downgrade combined with a billing-period change may require separate steps: first downgrade on the current interval, then review an interval change after the downgrade takes effect.