Refund Policy

1. General Policy

This Refund Policy applies to subscriptions for Seerist, a product operated by Lyvena LC. Seerist subscriptions and payments are processed by Creem as our Merchant of Record.

Due to the digital nature of the service and immediate delivery of AI features, all subscription payments are generally non-refundable.

2. Eligible Refunds

We will issue a refund if:

• You experienced a verifiable service outage or failure within 48 hours of first payment and have not used any AI features
• You were charged incorrectly (wrong plan, duplicate charge)
• Your account was terminated by us without cause

3. How to Request

Email info@seerist.xyz within 7 days of the charge with:

• Your account email
• The date and amount of the charge
• The reason for your request

We respond within 3 business days. Approved refunds are processed by Creem and appear within 5–10 business days.

4. Subscription Cancellation

Cancelling your subscription stops future charges. You retain access to paid features until the end of your current billing period.

Cancellation does not trigger a refund of the current period.

5. Disputes

Payment disputes (chargebacks) are handled by Creem. Contact Creem at support@creem.io for transaction disputes.